Shipping, Returns & Pre-Orders
We pay for standard UPS ground shipping for all domestic orders. Additional rates apply for expedited shipping.
We want you to be pleased with your Patricia Nash purchase. If within 180 days of purchase you wish to exchange your unused item, you may do so when accompanied by the original proof of purchase.
For Footwear, If you are not fully satisfied with your purchase upon receipt, you may return unworn merchandise to us with the original sale receipt within 180 days of purchase. Please note, defective or damaged merchandise can only be returned if it is unworn.
To ensure an easy return process, please either call (865) 524-2626 ext. 107 to speak with one of our customer service professionals or fill out the contact us section of the website. Once communication has been received requesting the return or exchange, we will provide a pre-paid UPS return label via email. You may also return/exchange your product(s) at our Patricia Nash store in Knoxville, TN, with original proof of purchase.
International orders will not receive a prepaid label. The customer will be responsible for the cost of returning the goods to Patricia Nash. It is our desire to offer every customer a pleasant experience, as such we reserve the right to decline any order if we identify through electronic analysis an unreasonable return sequence.
Pre-Sale Terms and Conditions
Payment information is due upon order at www.patricianashdesigns.com however you will not be charged until your purchase is shipped.*
Please allow enough time for shipments to arrive to you. Items on pre-sale should take anywhere from 4 to 6 weeks to ship to you. You will be notified via email once your pre-sale purchase has been shipped.
*If you place pre-sale items in the same order with other products on our site, all non pre-sale items will be shipped and the pre-sale items will ship separately at a later date. Your entire transaction will be processed once the first available items in your order are shipped.
We can always be reached at firstname.lastname@example.org.